Appalling online service

Upon request from our client we made an online order on the 4th of June 2020. The client cancelled on the same day, and we submitted our request of cancellation and refund. A week later we still haven't heard back from HiFiCorp. One of our representatives phoned the organisation and after waiting for 30 minutes got hold of a consultant. The consultant assured us, that the cancellation have been made and that we will receive an email from them to confirm it. After which the money will be paid out. It's been nearly two week, and we have received no correspondence from them. When we tried phoning, the call would not go through. Our company makes daily use of online services, but we will never use HiFiCorp again.

On the same day we made online orders from 3 other companies, all of which have since processed the cancellations and fully refunded us.