Appalling customer service at Kimberley branch

We took our television (still under warranty) in for repairs on 2/12/2017 to the Kimberley branch of HiFi Corp and to date it has not even been sent in for repairs but is still at the store. The manager is unable to tell us why it has not been sent in for repairs nor when it will be repaired. Each time we have to inquire at the store ourselves, during theses two months no one from HiFiCorp has ever contacted us to give an update of the status of the television. This poor level of service is shocking.