Appalling customer service and complete disregard for professionalism

I cannot even begin to describe the nightmare it has been dealing with this branch. Calls to customer support going unanswered, or the ONE time a staff member actually picked proceeded to finish her conversation with another staff member before acknowledging me. I returned a faulty laptop to this branch on the 21st of May. Nearly 2 months later I haven't heard a single word back from this store. Don't even bother calling because it will be ringing until you eventually give up or as I said, when someone eventually answers professional customer service goes out the window at this branch. I can't even believe this branch has a manager because everyone does pretty much whatever they want. I demand a call from this store ASAP. I want an answer/update and I want my money refunded for a laptop I bought in February and stopped working 3 months later. This is appalling and I suggest this franchise takes a serious look into this branch specifically because, wow, I've never experienced worse customer interaction EVER!! I have contacted their complaints department THREE times but not even that has helped to get any answers. Its a joke!