Appailing Service

I bought a fridge online but when delivered the specifications online were different from what was delivered. After logging a complaint and having Refiloe from the head office deal with my case, I expressed my dissatisfaction with the explanation she gave. Asked her to escalate me to the person above her and she told me to log another complaint. This didn't make sense as I still have a pending case. when I refused to log another case she told me where to get off and I should call her when I know what I want following by hanging up on me. Not sure if that's is how Hifi treats clients after getting their monies and giving incorrect products. Hope this will get me the escalation I asked for, please!