*********** and useless service!!!

I was a bit skeptical about using the online portal to buy a bed set. I did however take a chance and purchased the bed. It did arrive 4 days later and in the same day, I noticed that the mattress was used. I did log a return and got a ref number. From receiving the rev number I did get feedback from them that it is awaiting Auth. This is where the process got stuck and I still did not receive any feedback. What happened to the pride in doing one's work, USELESS!!!!!