Almost 8 weeks for TV

<p>My husband bought a TV from Hi-Fi with a guarantee. According to the guarantee because the TV is so big, in case of breakages it must be collected from our house and the repaired one or new in in case it is beyond repair, must also be brought to our house.We have now reported that our TV is broken on the 1st of November, but with no luck.I had to keep on phoning Hi-Fi because they never phone back.After more that 4 weeks of struggles my husband had to take the TV to one of their agents to have it assessed. This is already not part of the guarantee. Now after another 3 weeks we are now told the TV is beyond repair and they will replace it with a new one.But now we have to take the broken TV to Hi-Fi and collect the new one ourselves. Not part of the guarantee and as we live quite far from Hi-Fi this will now cost us almost R300 petrol money just to get a new TV.So now we have waited more that 7 weeks for answers and we now have to go al the way to Hi-Fi to have this sorted costing more money and frustration as this is not part of our guarantee. Not happy at all with the service of Hi-Fi!</p>