After you leave the shop you no longer a client

the 1st of March 2020. We arrived at 14:45 to collect an already paid applaince at Hi-Fi Corp wonderpark, The young man who assisted us was very rude and impatient from the moment we walked in, he proceeded to the underground parking area where no communication was made informing us he just left us in the store, we decided followed him down the escelator because apparently that was our appliance that was being dragged,

We arrived underground where our transport was told to park in the open space parking as a trailer is not allowed, we called and while we waited for my brother to come to the entrance. Sidney Nkosi started verbally abusing us and telling us he had clients patiently waiting for him(so now we not considered clients anymore and he is the only employee that works there) And began to scream at us and raising his voice, and telling us the store is closed and we are wasting his time in other words, I told him I understand but it's something we couldn't control seeing that I was at the store but my brother didn't inform us where he will be parked,

When we asked for his name cause you don't speak to clients that way, he ignored us and stormed off,

We asked the security for his name and details and we were directedd to the manager on duty, she didn't introduce herself either and didn't assist much with the situation, didn't defuse and address her colleague to act professionally

He then came and attacked us verbally again when we were attempting to lodge a complaint he was yelling, pointing at us while adressing us condendingly, Kept saying we putting words in his mouth, we are being untruthful and were violating his Labour Law right, We asked what was the procedure after a "client" buys an appliance and do they load it to the vehicle or can it be dumped anywhere and was told it could be dumped anywhere without diligence and care of a newly bought possession.

The verbal abuse and attack we suffered for arriving at 14:45 not to purchase but just to collect was very shocking, we were undermined because we look young and disrespected, and the way the situation was handled was not to my satisfaction and request serious client service training for the employee