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najma A

1 reviews | Active since Mar 2012

30 Oct 2020, 19:34

After service and selling lies

On Thursday 22/10/2020 a TV I bought in June 2020, switched off, had sound for 2 seconds then made a beeping sound and went off. I, within the hour took the back to the store where purchased. Got to the store and a Paul assisted me. He sent me to customer service while he checked out the TV. It then went back on. I said to him, either way, I'm not taking the TV back home. He said I "must just take it home". Anthony overheard the conversation. I then left the store and Anthony called. Explained the situation to him. I email Abednego and he called me on Monday 26/10/2020 and told me that the TV is still playing. He questioned me as to what devices were used in the tv. I explained to him what had happened and why I preferred a refund. On Tuesday 27/10/2020 Abednego phoned again to tell me that the TV is still playing and that the supplier is there to collect it am I sure I don't rather want to fetch it. Why must a TV I bought 4 months ago be fixed? Due to the unsatisfactory way I was treated when brining in my tv which I have had for about 4 months, I do not have the desire to take back a TV which is being sent for repairs. Yes 5 warranty yay exciting, does this mean that for the next 4.5 years I have to pack up the TV every 4 months and bring it to your store. The TV only left your store 6 days later. You are quick to sell a TV with "no if anything happens in the 6 months or you're not happy with the product we'll give you a refund. Now, something has happened and I'm not happy, so now it's a problem. And this is what the sales person told me on the day I purchased it. I would much rather appreciate a refund. And if you think you're giving me this tv back the day or a week before 6 months...

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