After sales support is key to relationship keeping and future business. Today I buy a mouse, tomorrow I buy 40x 55 inch screens

My Review is toward HIFI CORP SOUTHGATE Mall receipt 9173

We purchased a phone from this branch on the 10 June 2024, and received an e receipt, upon receiving the e receipt, we notice that the company details are an old company name called red trac This was the previous IT company.

I immediately responded to the email to *** from which we received the Electronic Receipt from to state we need this changed as red trac does not exist anymore, the store did not verify the details with me. There was no indication of bounce back or unmonitored mailbox notification. I gave it time and they did not respond.

Some days later my finance department reminded me they need the slip rectified, I then contacted the branch and spoke to a Mandy Stevens ***. We were then informed that it is outside of their 7-day policy to change. we asked if a handwritten invoice could be done so our books correspond with the credit card transaction, she said she needs approval from the big boss on the 22 July 2024 as soon as she gets it, she will revert back to us.

I followed up on the 9 August and seams we are now being ignored with no response of an update.

My Finance department demands this to be rectified but I'm not getting any response. I asked my finance department what the plan B in seeing as we not getting any joy, and they say we have to get a handwritten invoice from them.

I'm hoping by writing this we will get some sort of response. The store should not stop at going out of their way to assist customers before and after sales no matter the size. They may never know the potential business opportunity that may arise from that person, in fact we need 40x 55-inch screens I may not try and get a quote out of that place unless I see a response to my small issue as insignificant as it may appear to them.

I will remove this review once I get a resolution to my issue.