After Sales Service

On the 19th of June 2021 we bought a Defy washing machine from HiFi Corporation in Secunda. 5 days later I noticed the drum was defective and reported it to them first thing on the morning of the 25th. To this date it has not been resolved. They do not give feedback, we constantly have to contact the store to find out what's happening and even then they cannot answer. They are unable to bring us a solution - they can't exchange the machine due to no stock on the model, they cannot give us a similar one due to no stock in their store (but not even trying to source from other branches), and they also cannot refund because they "do not have enough cash flow". They won't come and collect their defective machine without us paying them a delivery fee. They expect us to bring the machine back to the store on our expense, but also, not until they have enough cash in the till. It has now been more than 3 weeks we've been struggling to get this resolved. This gives a very unprofessional and *********** reflection of the store. Unacceptable, terrible after sales service.