After 17 days of booking my TV for repairs-NO FB

I have after an unsatisfactory service from Southgate branch, complaint on HelloPeter on both 12/02 and 17/02, and after that I received written responses (Veni, Ankie) with Ref no-716103 and telephonic response from Allen ***, who reassured me that he is prioritizing my query, the last time I spoke to him was on 19/02/2015 when he confirmed that my TV will be delivered to Southgate to be re-routed to The Glen, indeed on Thursday 19/02 Zwai from Southgate called confirming that my TV is now being transferred to The Glen, however to my shock to date, 17 days and 14 week days after my TV is with Hi-Fi Corp, I am not sure where my TV is what is happening to it. MY FINAL DEMAND IS: MY TV TO BE TRANSFERRED TO SOUTHGATE BRANCH, NO LATER THAN TOMORROW, 27/02/15 WHERE I WILL COLLECT IT WITH MY REFUND OF R350.00, NO NEGOTIATIONS. I JUST WANT MY TV. IF MY TV IS BEING REPAIRED WITHOUT MY KNOWLEDGE I WILL NOT BE FINANCIALLY LIABLE FOR HI-FI CORP'S INCOMPETENCE AND LACK OF CUSTOMER SERVICE. The WORST service I have ever experience from any kind of Retail Service. This is beyond BAD, DISGUSTING, just pure UNSPEAKABLE.