account related( Somerset West)

I was there 5 times (from the 11th September 2017 till now). I was sent home many times and still waiting a call back because the system keeps on being offline when I there. I have called multiple times and given my details to the people in store the and the said that Loydine will be calling me and up to this day no call has been made. IF THIS IS THE KIND OF SERVICE THEY ARE GOING TO PROVIDE THEN I WONT ADVICE ANYONE TO GO THERE!!!! 3 months and waiting!!!