MS
Maxine S
1 reviews | Active since Aug 2026
28 Aug 2026, 10:26
Absolutely disgusting experience at Hifi coro N1 city mall
1 star is far to generous to rate my experience at Hifi coro at N1 city mall
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Replies (1)MS
Maxine S's updateReviewer Update
28 Aug 2026, 10:49I purchased a printer from Hifi coro N1 city mall on 05/08/26 at 11:07 am as a gift for my son for his birthday.When I purchased it,I specifically asked the sales consultant to make sure I was buying the correct printer that was wifi compatible and I trusted his advise given to me.He first phned around and then told he has one for me.He also told me I can print directly from my phone ,but if I want to print from my laptop,then I need a USB cable aswell and I bought that aswell.
Unfortunately,it turned out not to be the correct printer,so I returned to the store yesterday with the printer to ask what options were available - whether that meant a refund,an exchange or another reasonable solution.Instead,I was treated absolutely disgustingly by the branch manager Daanie.His behaviour towards me and my husband was rude, degrading, disrespectful and completely unacceptable.I was made to feel completely humiliated when all I did was,went into the store for assistance with a product I had purchased from them.I suffer from a heart condition,and the way I was spoken to and treated was extremely upsetting.My husband and I eventually had to walk out of the store because Daanie was standing with his arms folded and just said" It's not my problem and there's nothing I can do.I know my staff and they won't sell something to you without the truth."So,my husband ask where is the sales consultant so that we can make this clear?Daanie said unfortunately he's off sick.
No solution was offered,no assistance was provided and I was not even given a proper explanation of where to go from here.
I am still sitting with no solution and no clue what my next step is I intend on taking this matter further ,but I want to make it very clear that ido not want this complaint handled by the same branch manager who completely humiliated me .I want someone above him,or someone completely independent of the N1 City branch to contact me and deal with this matter properly.
I am extremely disappointed in the way I was treated as a paying customer.After all,I paid in cash for this printer with USB cable .I expect Hifi Corp to take this complaint seriously and provide me wth an appropriate solution please.
Unfortunately,it turned out not to be the correct printer,so I returned to the store yesterday with the printer to ask what options were available - whether that meant a refund,an exchange or another reasonable solution.Instead,I was treated absolutely disgustingly by the branch manager Daanie.His behaviour towards me and my husband was rude, degrading, disrespectful and completely unacceptable.I was made to feel completely humiliated when all I did was,went into the store for assistance with a product I had purchased from them.I suffer from a heart condition,and the way I was spoken to and treated was extremely upsetting.My husband and I eventually had to walk out of the store because Daanie was standing with his arms folded and just said" It's not my problem and there's nothing I can do.I know my staff and they won't sell something to you without the truth."So,my husband ask where is the sales consultant so that we can make this clear?Daanie said unfortunately he's off sick.
No solution was offered,no assistance was provided and I was not even given a proper explanation of where to go from here.
I am still sitting with no solution and no clue what my next step is I intend on taking this matter further ,but I want to make it very clear that ido not want this complaint handled by the same branch manager who completely humiliated me .I want someone above him,or someone completely independent of the N1 City branch to contact me and deal with this matter properly.
I am extremely disappointed in the way I was treated as a paying customer.After all,I paid in cash for this printer with USB cable .I expect Hifi Corp to take this complaint seriously and provide me wth an appropriate solution please.
MS
Maxine S's update28 Aug 2026, 10:49
Reviewer Update
I purchased a printer from Hifi coro N1 city mall on 05/08/26 at 11:07 am as a gift for my son for his birthday.When I purchased it,I specifically asked the sales consultant to make sure I was buying the correct printer that was wifi compatible and I trusted his advise given to me.He first phned around and then told he has one for me.He also told me I can print directly from my phone ,but if I want to print from my laptop,then I need a USB cable aswell and I bought that aswell.
Unfortunately,it turned out not to be the correct printer,so I returned to the store yesterday with the printer to ask what options were available - whether that meant a refund,an exchange or another reasonable solution.Instead,I was treated absolutely disgustingly by the branch manager Daanie.His behaviour towards me and my husband was rude, degrading, disrespectful and completely unacceptable.I was made to feel completely humiliated when all I did was,went into the store for assistance with a product I had purchased from them.I suffer from a heart condition,and the way I was spoken to and treated was extremely upsetting.My husband and I eventually had to walk out of the store because Daanie was standing with his arms folded and just said" It's not my problem and there's nothing I can do.I know my staff and they won't sell something to you without the truth."So,my husband ask where is the sales consultant so that we can make this clear?Daanie said unfortunately he's off sick.
No solution was offered,no assistance was provided and I was not even given a proper explanation of where to go from here.
I am still sitting with no solution and no clue what my next step is I intend on taking this matter further ,but I want to make it very clear that ido not want this complaint handled by the same branch manager who completely humiliated me .I want someone above him,or someone completely independent of the N1 City branch to contact me and deal with this matter properly.
I am extremely disappointed in the way I was treated as a paying customer.After all,I paid in cash for this printer with USB cable .I expect Hifi Corp to take this complaint seriously and provide me wth an appropriate solution please.
Unfortunately,it turned out not to be the correct printer,so I returned to the store yesterday with the printer to ask what options were available - whether that meant a refund,an exchange or another reasonable solution.Instead,I was treated absolutely disgustingly by the branch manager Daanie.His behaviour towards me and my husband was rude, degrading, disrespectful and completely unacceptable.I was made to feel completely humiliated when all I did was,went into the store for assistance with a product I had purchased from them.I suffer from a heart condition,and the way I was spoken to and treated was extremely upsetting.My husband and I eventually had to walk out of the store because Daanie was standing with his arms folded and just said" It's not my problem and there's nothing I can do.I know my staff and they won't sell something to you without the truth."So,my husband ask where is the sales consultant so that we can make this clear?Daanie said unfortunately he's off sick.
No solution was offered,no assistance was provided and I was not even given a proper explanation of where to go from here.
I am still sitting with no solution and no clue what my next step is I intend on taking this matter further ,but I want to make it very clear that ido not want this complaint handled by the same branch manager who completely humiliated me .I want someone above him,or someone completely independent of the N1 City branch to contact me and deal with this matter properly.
I am extremely disappointed in the way I was treated as a paying customer.After all,I paid in cash for this printer with USB cable .I expect Hifi Corp to take this complaint seriously and provide me wth an appropriate solution please.