Absolute **** - damaged products and no refund...?

Most appalling service from Hifi corp. They deliver damaged items, then try to replace with other even more badly damaged items! Now they are very quiet when I request a refund. Empty promises and no feedback or proof of refund. Their call centre staff can do NOTHING.... and managers are NEVER available to help... sounds like a **** to me! Next step is a case of ***** via my bank, as well as a case with the Consumer Complaints Commission.