Absolute /Extreme poor service from Noma

<p>I bought a sumsung 13 kg top loader washing machine at Hifi corp Southgate on the 26 may 2016, the washing started giving me problems with draining water on 18 April 2016, I sent my husband to go to the shop with receipt to report the problem since the machine was still under warranty. He was given a document with stated the problem with the machine and told that the issue would be logged with Samsung for a technician to come and fix the problem and we were advised that it would take 2 to 3 days for someone to come and fix the washing machine.</p> <p>On the 24 April 2017 was the first time we received a call from someone claiming to be a technician from Samsung who spoke with my husband and enquired what was the issue with the washing machine, he then told him that he will order a new drum for the machine and come replace the old one. On the 28 April 2017, the technician called to say that the drum was out of stock and we should take the washing machine back to the shop since, he was not able to get a new drum and the shop should replace us with a new washing machine.</p> <p>On the 2May 2017 my husband took the washing back to the shop and we were told they would call us back as to when we should come collect the new washing machine. We have not yet even to date received a new washing or returned with the original fixed. </p> <p>The assistant from the shop by the name of Noma who logged the issue initially has been promising to call back and never does, we call every 2 day to ask about the progress she always says she will call Samsung and get back to us.</p> <p>The issue was also escalated to the store manager who also promised to get back to is with feedback but never did.</p> <p>Each time we call we given the same story that they are calling Samsung and they would get back to us.</p>