A week later and still NO delivery of online order!!! DISGUSTING

I placed an online order on 8/11/2024 for a new washing machine. The order was successful and payment was debited to my bank card immediately. On Monday, 11/11/2024 received email confirmation that the order was processed and is ready to be shipped. Delivery 2 to 5 working days. On thursday 14/11/2024 i began tracking the order on your website. It still stated ready to pick up from warehouse. On Friday 15/11/2024 i was in contact with Hifi Corp through their whastapp contact details and dealt with an agent. I was first given the excuse tat the funds had not been debitted. I provided proof that the payment was successful. When querying what is going on with the order, i was advised that i must wait for for the end of the day as delivery would be made by 5pm. When asking fo rthe waybill number and courier company details, you were unable to provide this, staing the system had not generated a waybill number. I knew then this was a problem and that the item had not been dispatched for shipment. Today I have queried on facebook, your whatsapp contact as well as telephonically and i am still none the wiser as to where my order is. No one can advise where or what is going on and i must JUST WAIT to be contacted. Well its almost close of business again, another day with no resolution. I find your service absolute dispicable!!!! I will make this public on every social media platform available!!!!!!!