A promise Hi-Fi Corp makes, can’t keep

Purchased goods online at Hi-Fi Corporation on Monday, February 14 and received confirmation the following day that all is well and that delivery shall be made within 3-6 working days.

I then received a call from their ‘supposedly’ driver and a further one from the store all confirming my address as Thursday was the arranged day for delivery.

However, on the said day I received a text message apologising for the postponement of delivery to Saturday (this without arranging with me as a customer first and besides it fell out of their delivery days as stated on their website).

I reached out by sending an email over the weekend to enquire about the whereabouts of my goods and delivery date, collectively Peter and Kenneth logged a ticket and assured me that the goods were ready to pick and courier would be in touch.

Attempts to track the shipment proved futile cause suddenly I couldn’t log onto my online profile.

On Monday, February 21 I had a web chat with Lucia who confirmed that the goods would be delivered by latest tomorrow (Tuesday) but then again that has passed and I’m yet to receive delivery.