A Broken Christmas

<p>On 25 November I bought a TV and the new Decoder online during the BlackFriday special. The items were to be delivered within 8 days. Last week I called the service center ( ********** 459) for assistance, spoke to Michelle, who said a case manager would call back in 24 hours. That never happened. Now, being almost a month, the goods were delivered yesterday. When we opened the boxes, the TV has a cracked screen. I'm still trying to reach somone from Hi-Fi Corperation but I guess no one is working. I'm at the end of my rope. I don't know what to do</p>