1 reviews | Active since Jan 2014
55' LED 3D Hi-sense TV
I purchased 2x 55' LED 3D TV's from Hi-Fi Corp and purchased an additional extended warranty.<br> One of the TV's packed up in Dec 2015 (Warrenty expires 12/2016) It was collected, repaired and returned approx 3 week later. The same TV packed up again on 06.02/2016 with same fault. <br> It was reported, collected and to date (23 days later) still not repaired and they cannot tell me when it will be repaired. Only that they waiting for spares.<br> Between the9Dec 2015 and today the Tv has been in repairs for approx 40 days.<br> <br> This is unacceptable. If spares aren't readily available the TV should be replaced<br> <br> Everytime I phone its \We'll check and get back to you\" and sometimes they do sometimes not. But when the do its \"awaiting spares, cant tell you when it will be ready\" "
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 724583.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 724583.
Thanks and kind regards,
Customer Resolution Center
