***

Yesterday I went to the shops for the first time since this covid pandemic. Unsure if I was going to get what I was looking for, however my last stop was at HiFi Corp in Promenade as my experience with this shop has never been great or even welcoming. I'm standing at the laptops and trying to decide which one would be more suitable, most of the sales consultants walk pass and the branch manager is standing in the next aisle. A girl comes on to the floor swearing and says "that is a *** department to work for" I looked at her shook my head and proceeded to continue with my task. Having to contact my friend and ask his advice via whatsapp if the laptop i was checking out was suitable for my requirements. The same girl then decides to have a conversation with the branch manager and still continues to swear on the shop floor, and using this form of communication with the branch manager. I then decided to confront her, to get told the following; "I dont have time for this I'm going to the toilet" and "let him phone head office I dont care" (Berche James)

It took the branch manager a few minutes to then ask me if I have been assisted by this time I was by the 4th laptop. Checking out specs... and thought to myself you in the next aisle you could see no one or even heard no one approaching me.

At this point I decide to calm down and happily accept her help. Yes I was helped and advised correctly by her to the point where I took a laptop for pure desperation. I took the demo model, as there was no other stock, I asked the branch manager if the demo model had sake guarantees as the ones at the back or sealed. She then tells me we do not give discounts, at no point in our convo had I requested this, all I need was assurance that a demo model would have the same insurance or warranties.

After being insulted on all levels I still take the laptop with 2 years insurance... the manager request this guy to explain the insurance and how to register the extended warranty and he does so perfectly. The evening I get home and I'm about to set up the device. And the device was not wiped nor has there been a password issued which means I have to go back to the store to get this.

I swear I've been avoiding going to malls and etc of fear of the pandemic however I now I have to go back there a second time.

A very unhappy and disgusted customer. If I didnt have to get ready to work from home I would have not bought the laptop.

Chad ***