12 days later nothing has been done!

I have been waiting from the 01st of November 2015 to date for my application that your system had pre-approved for R22000 ( Credit ) to be finalized and approved by your head office, and found out 4 days later that your head office were experiencing system failures and could not assist me until the system was up and running again. <br> <br> I have been patient even after I had laid a complaint out of anger on ( Hello Peter ) up until today, it is now 12 days that I have received no satisfaction from Hifi Corp, I would also like to highlight the fact that I am one of your best customers when it comes to me paying on time never missing a payment and closed out all previous accounts I had taken with you.<br> <br> I have been communicating with Gabi from the park meadows branch in east gate and found out from her that when the system eventually came back online it had kicked my application out and she would therefore need approval from me to reapply for the application and get started from the beginning again, what would your reaction be if you were in my shoes after hearing this ?<br> <br> Can someone tell me why I the customer must beg to be assisted i dont understand ???