⭐ 1-Star Review – Extremely Disappointed with After-Sales Service

⭐ 1-Star Review – Extremely Disappointed with After-Sales Service

We purchased a Hisense double-door fridge/freezer from Hi-Fi Corp Festival Mall in June 2025.

On Thursday, 16 October, we noticed that the ice cream had completely melted and the meat was no longer frozen. We immediately reported the problem to Hi-Fi Corp the next day, Friday, 17 October, as the appliance is still under warranty.

Since then, we’ve had to constantly call to follow up with no proper feedback or resolution. I even informed the consultant that we had a large amount of meat in the freezer, but four days later (Monday) we are still waiting for assistance.

All our meat and vegetables have now defrosted, and we will likely have to throw everything away. The lack of urgency and poor communication from Hi-Fi Corp regarding a product still under warranty is extremely disappointing.

We expected far better service from such a well-known retailer.