Terrible customer service!!!

On Saturday 23 September 2022 I went to the branch to view a used grand i10. I test drove the car and fell in love with it. I filled out documents and was waiting for banks approval. Banks approved on Monday 25 September 2022. I then gave James and the team at Hyundai 1 week to sort out everything with the car, the registration and even the spare key was in dismal shape and I wanted the rubber replaced.

On Friday 30 September when I went to pick up the car. Nothing was done, fuel was not filled in my car, the car failed the roadworthy test and I didn't have my registration and the key was not sorted out .

After this I made numerous phone calls to the branch asking to speak to James and he completely ignored my calls (both on his phone and from the office), as well as my whatsapps!!!...

I am completely IRRITATED and ANNOYED with the service received!!!

This branch completely ignores you after you take delivery of the car!!!

I am so disappointed because this was my first car and they had the responsibility to make sure everything was as good as could be, but no, I keep calling and being treated as trash by being ignored.

People that don't have customer service skills should not be in that section of work.

I further called the manager and he said he would look into it, he hasn't even followed up with me about the incident.

I DONT RECOMMEND HYUNDAI MILNERTON TO ANYONE EVER!!! SAVE YOURSELF THE HASSLE AND GO TO A HYUNDAI WILLING TO TREAT THEIR CUSTOMERS WITH THE BEST