Money owed to customer by Hyundai Milnerton

I bought a venue end of May 2021. Service was good can't complain. After every thing went through I could not get my lisence disk when I fetched the car. I was told I would get it soon and got a temporary sticker to drive with. Weekly follow ups just brought excuses. At the end of June after I made yet another querie, I was told they could not obtain my lisence because the traffic department in Paarl refused to hand it over. Something about needing my consent. I offered to get it myself cos I was tired of waiting and excuses. I asked if I would be reimbursed after paying for it myself. The answer was a big Yes of course u would get your money back. Alas it's January 2022 and Manny messages and phone calls later. I still did not get my money. So my understanding is when buying a car at hyundai Milnerton the client has to get and pay for their own lisence disk and I don't mean the 1 for the following year. I mean the 1 at point of sale. Swak diens van julle af baie swak