Hyundai Milnerton - Not a pleasant experience

Took my IX35 SUV for repairs at the dealership on 11-12 Feb 2020, when collecting my vehicle I found that my rear mat was missing. All they said was the carwash department could not find the carpets, and there is nothing they can do about it. Yet one spends so much money paying for the repairs, and now you need to buy a new carpet too.