HEYDUDE
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
HEYDUDE
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
Tracy G
1 reviews | Active since Dec 2012
7 Aug 2026, 09:27
No Refund/Replacement for Returned Product
Bought 2 pairs of slides online and the sizing was bigger than their size chart. Logged a Return the very next day. Took HeyDude over a week to arrange a courier......the Courier then sent the product back. Now another week later I sit with no update from HeyDude, no replacement and no refund. They do not answer any phone calls and emails are ignored. 2.5 weeks after my return was logged I sit with NO refund or Replacement !
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Tracy G
1 reviews | Active since Dec 2012
7 Aug 2026, 09:27
No Refund/Replacement for Returned Product
Bought 2 pairs of slides online and the sizing was bigger than their size chart. Logged a Return the very next day. Took HeyDude over a week to arrange a courier......the Courier then sent the product back. Now another week later I sit with no update from HeyDude, no replacement and no refund. They do not answer any phone calls and emails are ignored. 2.5 weeks after my return was logged I sit with NO refund or Replacement !
0
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Charlene E
1 reviews | Active since Oct 2021
2 Jul 2026, 13:09
Shocking Customer Service
0 Stars would be more suitable. The complete disregard for customer service is beyond shocking. I have sent an email detailing my disappointment and where I believe it all fell flat - no response. However when I asked a question about another disastrous experience with a courier being incorrectly sent, again no actual apology but was quick to reply on that. There are better brands to spend your money on. Also don't have such a big sale if your team can clearly not handle large volumes, as my previous order went without any hick ups Things happen and that is okay, but it is how these matters are handled and feedback is provided that makes the difference. Unfortunately for me I won't be a returning customer. But I know no one at your head office cares. Remember lots of people, just like me, is the heart of your business and when people just like me stop supporting it, then there is no income. No income, no jobs. Don't lose focus on keeping the actual humans supporting your business in mind when giving feedback on a matter. All correspondence that I got was extremely sterile and showed zero heart.
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Charlene E
1 reviews | Active since Oct 2021
2 Jul 2026, 13:09
Shocking Customer Service
0 Stars would be more suitable. The complete disregard for customer service is beyond shocking. I have sent an email detailing my disappointment and where I believe it all fell flat - no response. However when I asked a question about another disastrous experience with a courier being incorrectly sent, again no actual apology but was quick to reply on that. There are better brands to spend your money on. Also don't have such a big sale if your team can clearly not handle large volumes, as my previous order went without any hick ups Things happen and that is okay, but it is how these matters are handled and feedback is provided that makes the difference. Unfortunately for me I won't be a returning customer. But I know no one at your head office cares. Remember lots of people, just like me, is the heart of your business and when people just like me stop supporting it, then there is no income. No income, no jobs. Don't lose focus on keeping the actual humans supporting your business in mind when giving feedback on a matter. All correspondence that I got was extremely sterile and showed zero heart.
0
Replies (0)A
Anonymous
1 reviews | Active since Jul 2017
5 Feb 2026, 13:02
Shocking customer service
I bought a pair of Hey Dudes for my husband for Christmas from a stockist. The shoes I bought (UK10, even though he usually wears a UK9), were too small. I phoned the store to exchange, but they did not have his size. They phoned their other branches, but did not have one pair in a UK11. There was even no stock on their online store. The store only offered exchanges and not returns and they told me to keep an eye on the online store for when they restock. Up until now the don't have new stock. I phoned the Canal Walk store to hear if they could exchange the size 10 for an 11 - exact same model, just a size up. These shoes have been tried on once and never been worn. They could not assist me. I phoned head office, who import the product and they could ALSO not assist me. They advised that stockist's couldn't order specific styles/sizes; they were sent to the stores in bulk and they "get what they get". Therefore I cannot exchange the shoes. The store I bought them at's branch has closed in the meantime. How can you just say "sorry, there is nothing we can do"?? I asked to speak to a manager and was told "it will just be the same outcome." How is this customer service? Surely there is something that can be done? Absolutely shocked at the lack of willingness to help!!!
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Anonymous
1 reviews | Active since Jul 2017
5 Feb 2026, 13:02
Shocking customer service
I bought a pair of Hey Dudes for my husband for Christmas from a stockist. The shoes I bought (UK10, even though he usually wears a UK9), were too small. I phoned the store to exchange, but they did not have his size. They phoned their other branches, but did not have one pair in a UK11. There was even no stock on their online store. The store only offered exchanges and not returns and they told me to keep an eye on the online store for when they restock. Up until now the don't have new stock. I phoned the Canal Walk store to hear if they could exchange the size 10 for an 11 - exact same model, just a size up. These shoes have been tried on once and never been worn. They could not assist me. I phoned head office, who import the product and they could ALSO not assist me. They advised that stockist's couldn't order specific styles/sizes; they were sent to the stores in bulk and they "get what they get". Therefore I cannot exchange the shoes. The store I bought them at's branch has closed in the meantime. How can you just say "sorry, there is nothing we can do"?? I asked to speak to a manager and was told "it will just be the same outcome." How is this customer service? Surely there is something that can be done? Absolutely shocked at the lack of willingness to help!!!
0
Replies (0)