Poor Product and Service Delivery

Ordered a personalized wallet on the 19/11/2021 with an engraved name, picture and message. Mireille Erasmus advised me that the order will be delivered within 7-14 days from the date of order. I eventually only received the order on the 15/12/2021, after sending through numerous queries regarding the order and receiving no response.

Very disappointed with the order received. The engraved picture on the front of the wallet is so faint, that it can be barely seen. There is no name on the wallet as requested and paid for.

Apart from the quality of the order, the service provided was unprofessional and extremely pathetic. I sent emails, messages and even called to discuss the order, but have not received a response to date.

When running a business customer service and satisfaction should be of the highest level, but it is clearly evident this is not the case with this business.

I would not recommend these products and services to any prospective clients, because it is quite clear that a business such as this is only interested in making money and not about their customers.

To those involved with this business, please note I paid well in advance for my purchase and I did not expect a refund or replacement for the poor quality of the wallet. All I expected was an answer to my calls, messages and emails.

Nevertheless I wish you well with you business, and hope that this review will save other prospective clients of making the mistake of entrusting you with their memorable gifts.

I added the above review on this company's facebook page on the 20/12/2021, after making numerous attempts to contact them and receiving no response. The company then hide their review tab on their facebook settings, so that no reviews showed and no clients could see how bad their services are. My question to them is that if they are not at fault, why not answer my calls, messages and emails so that this matter can be resolved amicably? Instead they choose to ignore my attempts to contact them and hide my review on their facebook page.