What a Terrible Sales Experience from Carter Melrose Salesperson

We bought a Suzuki Baleno at Carter Renault Melrose, and what a terrible service experience! Words really fail me! We experienced a non-care attitude from a salesperson and his sales manager. The sales began well until we concluded the deal. We were told the car was ready for collection last Tuesday and we indicated we can only pick it on Saturday. On Friday, despite leaving many messages the salesperson did not return our calls. We finally managed to reach the sales manager after 2 hours of persistent calls! She promised to organise transport to pick us on Saturday and to be there in person to handover the car. On Saturday, the salesperson called us and told us he was going to send for our transport as the sales manager did not make any arrangements! Sensing the confusion in the dealership, I informed the salesperson that I was to arrange own transport to dealership. When we arrived at dealership, the car was not there, neither was both the salesperson and the sales manager! After enquiring about the matter, some good persons at the dealership informed us our car was still in Bramley dealership and arrangements had not been made to take it to Melrose Branch. We had to drive to Bramley Branch and the people there were amazing and so did Gugu Mhambi who intervened from Head Office. Big ups to Gugu and Lungisani and his colleagues in Bramley Branch, as they worked beyond working hours to cover for the mess created by their 2 colleagues in the Melrose Branch.