Worst service ever

This business came highly recommended for personalized gifts or just a nice case. I am utterly disgusted in the "so called service" they provide. The first order I placed was for the incorrect case, when I contacted them within 3days they said they are unable to change the case as it was already in production. Its been 3weeks now and I still have not received the case that was in production? I then ordered the correct case as it is was supposed to be a Christmas gift (probably next years). Contacting them everyday for the past week - the only response I get is that your order is currently in the process of processing.

This has been my worst experience with a online business and will definitely not recommend or order again!