Shocking Customer Service & Poor Quality goods

Item: Hey Casey!
Rating: 1
Author: Micaela B

Highly would not recommend. Highly disappointed in the customer service received from Hey Casey!

I ordered a phone case for my brother in November, we received it in December with no hassles. He had the cover on his phone for less than a week when he noticed that the cover started peeling and bubbling. So I contacted Hey Casey! And they CLAIM the defects are to due to Sanitizer or to bending the phone cover. This is not the case, the cover is showing printing defects and is of poor quality (in comparison to other covers purchased) and they POINT BLANK refuse to replace the cover! But will "offer me 15% discount to buy a new replacement".

I'm all for supporting local but I will not be purchasing from Hey Casey! again nor will I be referring friends or family!

Helpful (0)

Replies (1)

Hey Casey!'s replyOfficial

08 Jan 2021, 10:50

Hi Micaela, we apologize for the unsatisfactory experience regarding the order. Unfortunately as per website policy we can only do a full refund on the case if we get notified within 30 days of receiving the case that there is an issue with peeling. Unfortunately your order was received in Dec and we've only been informed now. Hence we are only able to offer you 15% discount. We apologize for the inconvenience. - Team Hey Casey

Hey Casey!'s reply08 Jan 2021, 10:50

Official