DN
Doodle N
1 reviews | Active since Feb 2020
31 Jan 2022, 09:59
returns & refunds SUCK. support a chinese store rather.
I understand everyone has their returns or refunds policy, but if you have one, ensure its at least 30 days! 7 days for a return or refund over xmas time is ridiculous! DO NOT BUY PRESENTS here, only if you are ***0% sure its gonna fit & the design is good, then do it. I would just rather support a local chinese shop then this ***** of a company! Larger and smaller companies than them have better returns & refunds policies
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Replies (3)
Hey Casey!'s replyOfficial
31 Jan 2022, 10:42Hi there Doodle, thank you for taking the time to leave feedback. We're very sorry to hear you're not happy with our Returns & Refund policy. Our 7 days return policy is industry standard for a small print on demand business as is the policy that items bought on sale are final and can't be returned or exchanged. Unfortunately the onus is on the customer to ensure they select the correct phone case to fit their device, if the customer is unsure they're free to check with us before ordering. We try and be as accommodating as possible and will do an exchange if the product is not custom printed and if we stock the correct device and it falls within the 7 day period. If we do not stock it unfortunately we can't offer an exchange. Feel free to email us if you have any questions. - Team Hey Casey
Hey Casey!'s reply31 Jan 2022, 10:42
Official
Hi there Doodle, thank you for taking the time to leave feedback. We're very sorry to hear you're not happy with our Returns & Refund policy. Our 7 days return policy is industry standard for a small print on demand business as is the policy that items bought on sale are final and can't be returned or exchanged. Unfortunately the onus is on the customer to ensure they select the correct phone case to fit their device, if the customer is unsure they're free to check with us before ordering. We try and be as accommodating as possible and will do an exchange if the product is not custom printed and if we stock the correct device and it falls within the 7 day period. If we do not stock it unfortunately we can't offer an exchange. Feel free to email us if you have any questions. - Team Hey Casey
DN
Doodle N's updateReviewer Update
31 Jan 2022, 11:28it truly ISN'T a industry standard. Stop trying to sugar coat it. 7 days is madness. I completely understand custom printed items, even sale items, but regular items? be better. no help in emailing you, your replies are "sorry, we can't"
Standing by my review & views. will never recommend you!
Standing by my review & views. will never recommend you!
DN
Doodle N's update31 Jan 2022, 11:28
Reviewer Update
it truly ISN'T a industry standard. Stop trying to sugar coat it. 7 days is madness. I completely understand custom printed items, even sale items, but regular items? be better. no help in emailing you, your replies are "sorry, we can't"
Standing by my review & views. will never recommend you!
Standing by my review & views. will never recommend you!
Hey Casey!'s replyOfficial
31 Jan 2022, 14:30Hi, thanks for clarifying. I'm sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Our 7 day policy has not been brought up as an issue before but will look into it as something that might need amending in future. Thanks.
Hey Casey!'s reply31 Jan 2022, 14:30
Official
Hi, thanks for clarifying. I'm sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Our 7 day policy has not been brought up as an issue before but will look into it as something that might need amending in future. Thanks.