JV
Jarred V
1 reviews | Active since May 2020
28 May 2020, 13:01
Poor Customize service
If you can't customize according to what a client wants then don't offer it as your product. I ordered a simple grey colored custom case and it arrived green, even after them sending me a sample of what it would look like and saying it may be darker which I said was perfectly fine.
Helpful (0)
Replies (4)0
Replies (4)
Hey Casey!'s replyOfficial
28 May 2020, 14:47Hi Jarred, it's a pity you didn't let us know as soon as you received the case before leaving a review. We strive to keep our customers happy and would have been more than happy to replace or refund this for you. We appreciate the feedback and hope we can deliver a better product next time.
Best regards,
Hey Casey!'s reply28 May 2020, 14:47
Official
Hi Jarred, it's a pity you didn't let us know as soon as you received the case before leaving a review. We strive to keep our customers happy and would have been more than happy to replace or refund this for you. We appreciate the feedback and hope we can deliver a better product next time.
Best regards,
JV
Jarred V's updateReviewer Update
28 May 2020, 17:28I did in fact inform you. I spoke to whoever uses the whats app number and not once was a refund or any sort of help offered. Just basically a "we told you so" response.
JV
Jarred V's update28 May 2020, 17:28
Reviewer Update
I did in fact inform you. I spoke to whoever uses the whats app number and not once was a refund or any sort of help offered. Just basically a "we told you so" response.
Hey Casey!'s replyOfficial
29 May 2020, 09:55Apologies for that Jarred, that was a communication error on our part. Your review is causing confusion, I did check in with the team, you confirmed via whatsapp that we should send you the case after approving how it looked & ended up printing as per the image we sent through? You were fine with it
Best regards,
Hey Casey!'s reply29 May 2020, 09:55
Official
Apologies for that Jarred, that was a communication error on our part. Your review is causing confusion, I did check in with the team, you confirmed via whatsapp that we should send you the case after approving how it looked & ended up printing as per the image we sent through? You were fine with it
Best regards,
JV
Jarred V's updateReviewer Update
15 Jan 2024, 10:13Duh. Because what had been sent via WhatsApp was Grey not green
JV
Jarred V's update15 Jan 2024, 10:13
Reviewer Update
Duh. Because what had been sent via WhatsApp was Grey not green