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Candice L

1 reviews | Active since Dec 2020

31 Dec 2020, 22:32

Non existent customer service. Go elsewhere.

Unfortunately supporting local due to Covid-19 completely backfired. Placed my order on 6 December. Eventually received it after Christmas. I had to follow up with them and their reply was simply brushing me (the customer) off. Tried to cancel the order after waiting over 2 weeks. Got a “we don’t do refunds” reply. I could accept that policy if you had customer service to warrant that reply, but if you want to treat customers like an annoyance then I’d suggest you reconsider your strategies! The one custom laptop skin was lovely however, although disappointed in the phone cases. To me, it is irrelevant having nice products if your customer service sucks. I think they have forgotten how to treat paying customers. Next time I’ll order from overseas, and I won’t mind paying extra for decent, reliable service.

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Replies (1)
Hey Casey!
Hey Casey!'s reply05 Jan 2021, 09:21
Official
Good day Candice, thank you for taking the time to leave feedback. We sincerely apologize for the long delay in getting your order out. We do state on our website that orders placed during our sale and festive period take longer to process. We're also making sure to follow strict Covid prevention protocols and that coupled with large order volumes meant we were working on a long delay. We're very sorry about that. It was also not our intention to come across as dismissive or annoyed, we hope our many other positive customer reviews can attest to the fact that we do take our service and customers very seriously. We understand that our delays and our website policies can be frustrating. As we are a small print on demand company we do our best to be accommodating but the nature of our products means we need to have these policies in place. We apologize for any inconvenience and will endeavour to do better. - Team Hey Casey.