HEY CASEY - SHOCKING SERVICE

I purchased a Cellphone case for a Samsung S10 Plus from Hey CASEY online and sent the picture that I wanted them to put on the case when I ordered it. I had also been looking at the P30 Lite with a different picture on, but deleted the order for it and just ordered the S10 Plus case with the photo I wanted on it. When I received the S10 case, which had the incorrect picture on, I enquired about the mistake and they were very defensive and arrogant about the matter and said that they never received the cancellation for the P30. My question then is why did I not receive the P30 case they said I ordered and only the S10 case with the wrong picture? They also seemed to have blocked my account as I was not able to log in and check what I had ordered. This seems a little bit strange to me!!!!!! They are now refusing to print the correct picture on a S10 Plus case and have refused to refund me even though it was their mistake. If this is the service you get from Hey CASEY I will not be referring anyone to purchase anything from them and I certainly will never order anything from them again.