TM
Tanisha M

1 reviews | Active since Sept 2018

10 Sept 2018, 16:14

Hey casey

Good afternoon. I recently bought two cases from a company called hey casey which is online ACTUALLY. Nevertheless the money was out my account in a jeffy but when it come to the product at hand it was TERRIBLE!! The case was literally peeling after a day of use. So today I emailed they company to have them rectify this issue and it was terrible firstly the lady on the other side of the phone accused me for lying after pictures where provided then still as the nerve secondly to say its my choice to replace the cover or not after I clear asked so for it to be repaired but the product should be at least improved before sending it back for example a protective layer over the painting of the cellphone cover however my demands were not meet and there went R500 down the drain

0
Replies (2)
Hey Casey!
Hey Casey!'s reply05 Nov 2018, 14:02
Official
Good Day Tanisha, 

We are very sorry to hear about your experience using Hey Casey! Our cases are printed using high quality UV printers and UV Ink and once cured should last you a long time and should not peel. Every now and then it happens that there is a dud case that causes peeling and we are more than happy to replace the product should it be faulty in this way. The reviews available on our website and Facebook page can attest to our usual high quality products and excellent service. Feel free to contact us if you have any further questions ***
Hey Casey!
Hey Casey!'s reply05 Nov 2018, 14:09
Official
Good Day Tanisha, 

We are very sorry to hear about your experience using Hey Casey! Our cases are printed using high quality UV printers and UV Ink and once cured should last you a long time and should not peel. Every now and then it happens that there is a dud case that causes peeling and we are more than happy to replace the product should it be faulty in this way. The reviews available on our website and Facebook page can attest to our usual high quality products and excellent service. Feel free to contact us if you have any further questions ***.

Team Hey Casey!