GN
Gopala N
1 reviews | Active since Mar 2013
28 Aug 2019, 13:50
Disappointing service
My wife placed an order for 5 cellphone covers online. She was advised that a few of the pictures provided could not be used as the quality was too low. We provided substitute images but could not obtain a proper quality image for one of the covers. As a result we requested a refund for just one cover as a suitable image for printing could not be provided. According to Hey Casey their policy indicates that no refunds are possible on custom cellphone cover orders . This is despite that fact that no printing has yet taken place and as a result there would be no cost implications. In light of this policy this will likely be our first and last order. Disappointing.
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Replies (3)0
Replies (3)
Hey Casey!'s replyOfficial
28 Aug 2019, 14:14Hi Gopala, we appreciate the feedback and would've loved to help you out as can be seen from our awesome website and FB reviews. What a pity your wife didn't reply to our last email as we are more than willing to help you out and wanted to offer a store credit for the case that could not be printed.
Hey Casey!'s reply28 Aug 2019, 14:14
Official
Hi Gopala, we appreciate the feedback and would've loved to help you out as can be seen from our awesome website and FB reviews. What a pity your wife didn't reply to our last email as we are more than willing to help you out and wanted to offer a store credit for the case that could not be printed.
GN
Gopala N's updateReviewer Update
28 Aug 2019, 14:32Thank you for the prompt feedback. Could you kindly confirm the reason for offering store credit instead of a refund as requested?
GN
Gopala N's update28 Aug 2019, 14:32
Reviewer Update
Thank you for the prompt feedback. Could you kindly confirm the reason for offering store credit instead of a refund as requested?
Hey Casey!'s replyOfficial
28 Aug 2019, 16:45As per our email conversation we consider this matter resolved. You can contact us directly for any further questions.
Hey Casey!'s reply28 Aug 2019, 16:45
Official
As per our email conversation we consider this matter resolved. You can contact us directly for any further questions.