You've had my laptop longer than I have!!

Our 1 month old laptop (that had been used for only 2 weeks) has gone in twice to EnsureIT, HP's repair division (battery not charging). They replaced the motherboard 1st time (waited 2 weeks for the m/board). I collected, brought it back and it still had the same problems. They collected, told me it's the m/board, and I now have to wait another 2 weeks. I am being penalised for their shoddy workmanship. <br> I can't speak directly to a customer relations person, only via emails. My last email, I didnt even get a response!<br> <br> I got an email from them. I got this cheesy response:<br> \I would like to offer some kind of gesture from our side for the time it was held at repairs.Could you please send me the invoice for the unit