ES
Etienne S

1 reviews | Active since Jan 2014

26 Apr 2019, 21:05

WORST PRINTER EVER AND ABSOLUTELY TERRIBLE AFTER SALES SERVICE

Bought a HP 2620 printer from House and Home. When I tried to use it a week later, it would not feed the paper. Took it back to House and Home a couple of days later and was told they could not replace it and that it needed to be returned to HP for assessment. Was warned this could take anything up to 3 months when I enquired. Bought the printer as I need it to print invoices, quotations and statements for my business. Managed to get it to print by manually feeding the pages by hand into the printer. It printed about 4 invoices and then suddenly the black on the page faded and then just stopped. Did all the maintenance procedures, but it would not print. The ink levels showed almost full. This was about 3 days after I used it for the first time. Contacted House and Home and was told once again that I needed to bring it in so it could be sent away for assessment. I live almost 60km from House and Home and the cost of running up and down between them all the time would not warrant the purchase price of the printer. Bought a new Epson printer and it has been working 100% for almost 4 months now, which the same original cartridges that it was supp**** with. Will NEVER buy any HP product again and will not recommend it to anyone. Printer does not function like it should and ink supp**** is dry within 3 days, while still indicating that the cartridges are full. You will be very disappointed if you bought one of their products.

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