Worst Ever Service at hp Menlyn

I took my hp laptop in for repairs at the hp Menlyn store in the 20/08/2020. We were told that the process usually takes 14-21 working days and that we would receive an invoice for the cost of repair. On the 1/09/2020 I received a forwarded email that stated that I have to pay an assessment fee of R450 and courier charges of R400 before arranging collection of unit. I followed up with a response email and there was no response.

On the 09/09/2020 I called the store and luckily for the lady who had booked in my laptop was on duty. She went on to say that she remembers mentioning the additional costs being the assessment fee and courier charges( which she did not) and she then told me that I have to pay the R850 before anything could be done to the laptop, much to my surprise the laptop has not been touched since I left it in store 3 weeks back. I then asked for their banking details to make an EFT payment and mentioned that I’m in Johannesburg and would not be able to drive all the way to Pretoria just to pay R850. She then said she would email the banking details, the email never came

When I called the store the next day 10/09/2020, they could not assist??? me as the lady who booked my laptop in was not on duty that day, I asked to speak to the store manager and explained my predicament, he promised to follow up and call me back the very same day, he never called me back!!!

I called the next day 11/09/2020 and asked for the store manager again and he said he did not understand where the cost of R850 that I had to pay was coming from and no one else that was involved in my case could explain where the costs were coming from. He then said he will try and resolve it and call me back. Later that same day he called back and said that they have concluded that I have pay R450 and pick up the laptop and take it n for repairs in Midrand myself and that I would have to come and pay in store as they could not send me an incomplete invoice??? with their banking details

On the 16/09/2020 I drove to Pretoria and when I got their they informed me that my laptop had been taken to Midrand for repairs the previous day. No one had called to inform me of that I no longer need to come and pick up the laptop!!! This had truly been the worst service!!!!

Till to date I’m yet to hear from them regarding my laptop!!!