Worst after-sales support from HP and Incredible Connection

I bought a HP envy 360 on 6 June 2021 from Incredible Connection. The rubber feet pulled loose after 2 months. I contacted Incredible and they told me to go to a store. At the store the HP person referred me to Ensure Services (their repair partner in RSA). I have been trying to contact Ensure for the past month via email (that is only available on their website/no email address given) and phone (I phoned 16 times already over the past 4 weeks (the lines just switches off after the 1 minute prompting) with no response back. I laid a complaint on Incredibles website a week ago again with no response back. I contacted HP via FB Monday and spoke to a service agent in Romania. He could not help and told me only Ensure Services can help me. I told him I am unable to get hold of them and he had no resolution for this complaint. I tried phone HP head office also yesterday and the voicemail says nobody is available for assistance. This is the worst customer service I have ever experienced in my life. I will never buy a HP again and would encourage anybody that wants to do it to please look at options that provide better post-purchase service support. Incredible Connection is also a company I would never support again.