UNSUCCESSFUL WARRANTY EXCHANGE

<p>My name is Anton Labuschagne and I am a registered reseller for HP products. I purchased HP officejet Pro 6830 printer on 12 Oct 2016 and sold it to one of my customers. From the start it gave problems and send it to Ensure IT Services on job card no ********** 372 on 13 December 2016. The machine returned with the same problem.</p> <p> </p> <p>I subsequently landed up talking to Justin at HP Inc Customer Relations (case no ********** 073) who promised to have this issue resolved as this is an exchange warranty of this printer. I have emailed on 14 Feb, 15 FEb, 20 Feb, 22 Feb, 28 Feb and 1 March. Up till now there is NO solution to this matter as yet and he did not even respond to my last emails. In the mean time, I have a customer without A PRINTER (who bought a whole set of cartridges) so I expect an exchange on the exact model). The customer does not want the current printer back, I need it to be exchanged. Is there anybody capable enough in sorting this out as this is VERY dissapointing from HP's side. Anton Labuschagne</p>