Unacceptable after sales service from HP

For prospective buyers I wanted to give some feedback on my experience with HP South Africa.<br> <br> In December 2015 we decided to invest in an HP products - with the potential for a long term relationship. We bought the HP Envy laptap and was happy with the purchase initially. However we started experiencing problems soon after we came back from holiday. We took the laptop to Sandton City HP on the 3rd of February, and we were informed that we were a couple of days late for a replacement and that it needed to be sent in for repairs - which we accepted.<br> <br> The problem came in with the fact that HP could not indicate to us how long it will take their repair centre to fix our problem. <br> <br> We needed to call in many times - and due to other commitments (where I needed a computer) I decided to buy a NEW COMPUTER while I wait for HP to fix my computer.<br> <br> Today - 2 weeks later I still don't have my HP back - after explaining to them my frustration on many occasions.<br> <br> From my experience - if you are looking to change to HP - give this serious thought - if I had known how little they care after they take your money - I might have thought twice about buying one of their products.<br> <br> Thanks<br> Louis<br>