Took 7 weeks to fix my laptop

My HP laptop hinge broke which sent a piece into the fan which also broke.<br> <br> I took the laptop to the official HP service centre. I was told that it would take 7 to 10 working days to repair.<br> The reason for taking so long is that HP does not keep spares in South Africa.<br> <br> THEY ****! It took 7 weeks.<br> <br> Now I have the laptop back the replacement parts are clearly not new!<br> My software does not work properly. I need to reload Windows.<br> I had to buy another laptop to carry on working because it took so long to fix.<br> This is how HP treat people with top-end laptops. It's shameful.<br> I was promised that someone would call me from HP, still waiting a week later. The integrity of HP leaves much to be desired.<br> Even after I responded negatively to their e-mail about their service, no response. <br> <br> The basic impression is that HP is so big they do not have to worry about giving customer service at all.<br> <br> After sales service is what counts when purchasing a laptop. Ask about it first before you choose.