Terrible customer service

We recently purchased a printer from the HP online store. Upon unpacking and setting it up to test its printing capabilities, we were surprised to find that the speed of the printer was significantly slower than our previous HP printer, which is over 10 years old. Given the fast-paced nature of our business, this performance is not suitable for our needs.

We immediately reached out to HP to inquire about exchanging the printer for a faster model that better aligns with our requirements. However, we were informed that an exchange would not be possible due to the fact that the item had been opened.

Please note that we still have all original packaging and contents, and we contacted HP the same day expressing our dissatisfaction with the printer’s performance and our desire to exchange it for a more suitable model. Unfortunately, our request was outright declined. Did not expect this kind of service from a company like HP.