Still waiting for my replacement cable

Roughly about the 10 th of December 2014 I received an email from HP that states my laptop cable will be replaced as my cable was part of a faulty batch(this explains my laptop shocking me and tripping the power in our house). I then completed the form on the web and the message stated that I should be receiving my cable within 10 business days. Knowing its December time, I held out. Then i started doing follow ups via the call centres. They were very helpfull and professional so I won't blame them in any of this. My blame goes to whomever was incharge of distributing the replacement cables. It is now the 2nd April 2015 and I have no joy. You don't live up to your word and you don't have Empathy for your customers. This matter must be resolved soon as I do believe 4 months is more than enough time.<br> <br> Regards<br> Francois du Preez