Staff that should not be on any form of helpdesk

I am at a client which has a laptop with a faulty network card. I tried to contact HP support on *** which rang 3 times then cut the call. I then searched HP Support and it came up with ***. NOTE ON THIS: Hewlett-Packard/Customer service. Option 2 is for support on PC products. Nowell then answered the call and I explained I had a problem which she told me I had to contact the ***. I requested for her to stop the conversation and explained that everytime I call that number it cuts out. From the start of this conversation this employee of yours had an arrogant and condescending attitude not fit for your companies image. I then requested to speak to her manager which she stated that she would need my details which I didn't accept. I was then put on hold for a few minutes. She then returned to the call saying she had to take my details. Once again, I refused. She put me on hold again. Then a gentleman by the name of Kurt took my call and his tone was no better. I was told that the number I had dialled wasn't the support centre which is interesting as when you dial the 0860 number if give options for support. I have more to this but cant type anymore.