Shockingly poor support from HP Deutschland

I bought an HP Probook450 G8 business laptop in May 2022 and took out an additional 3 year Next Business Day Onsite Hardware Support warranty costing me an additional 100 euro. I use this laptop daily for my business. On 24 June 2024 there was a liquid spill on the keyboard and I contacted HP Support on the same day, expecting prompt service as per the warranty.

I received a quote from HP Support Deutschland (I am currently based in Germany) only 2 weeks later on 8 July 2024 - 4 hours after an unpleasant call to their call center. I approved the quote for a paid repair (as expected as I caused the spill) and sent it back to HP Support on the same day.

I still have not received any response from HP Support Deutschland as on today 14 August 2024. HP has a function on their website where you can track your repairs, but it does not work with any of the reference numbers I have.

I phoned their call center 2 weeks ago to check on the repair status and was told that "they are still waiting for spares". I find it hard to belief that their are no spares available for a popular business laptop that sold in high volumes.

The results is that we are still without the laptop nearly 2 months down the line. HP did not live up to the warranty for which I paid 100 euros extra.

I need to replace one of my other high-end laptops soon and was seriously considering to replace it with another high-end HP laptop. This was BEFORE this support fiasco. I will now definitely not replace it with another HP!