1 reviews | Active since Sept 2019
Shambolic and unreliable
Totally terrible. None of the websites indicate a phone number or email address that works. How can a large company mislead their customers by posting phone numbers that are disconnected? The number for HP South Africa in Cape Town *** demands the input of a pin to connect the caller. Obviously nobody has an HP internal pin number. Hardware repair agents Ensure referred me to a number that requests me to submit my issue to a WhatsApp group run on a UK number. After 3 days somebody responded and ask me to resubmit the information submitted. 3 days later somebody else asked me to do the same again. 9 days later a third person asked me to yet again submit the same information. Nobody available to deal with an actual warranty issue or respond or engage. On a 4th answer some nitwit suggested I should check if my bios was up to date, in response the an SSD HDD crash issue . HP certainly beats every other IT company in the World with their spite and indifference towards customers. Their latest hardware is muddled with HP add ons, incomprehensible confusions introduced into the BIOS and massive bloatware. I can only warn against selecting HP. The markets must punish them until they learn to refocus on the customer and quality control.
