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marco.davico marco.davico

1 reviews | Active since Apr 2017

28 Apr 2017, 10:38

Ripped me off, Replaced my broken 1TB Hard-drive with a 500GB Hard-drive

<p>I bought a brand new HP Envy laptop when I went back to Switzerland. After a couple of days in South Africa the Hard-drive crashed. I brought it in to Ensure Services to which HP outsources the repairs. They took 3 weeks!! to replace my Hard-drive. I called them several times and sent emails to ask about the progress but no response. Had to go in personally to get an udpate. After 3 weeks my laptop was ready. But when I got my laptop back I saw that they replaced my 1TB Hard-drive with a 500GB Hard-drive only, and didn't tell me anything. This is unacceptable!!!! It's like having a car with a V8 engine and after as service you get the car back with a 4 Cylinder engine. A *******!!!! I wrote HP two emails but nobody ever replayed. This would never have happened in Switzerland, looks once more that nobody at HP South Africa takes pride in what they do.... I am really disappointed to say the least..... They ripped me off here, I want an explanation from HP</p>

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