POOR warranty services

<p>Case number: ********** 928. We have a faulty notebook under warranty that needs to be sent to the warranty centre after HP kept me busy for 3 days to diagnose the machine. Eventually a case was logged and was promised that the couriers will collect the notebook. It's been 2 weeks later and still nobody has collected the unit. Every time we follow up, they promise it will be done soon and we can expect FedEx to collect. This morning when I phoned again to follow up, their status says that unit is not ready for collection. But it's been ready for 2 weeks already!!!! How the hell does HP manage to do business if one gets such an aweful after sales experience???</p>